Care Navigation Team / Reception Team
Care navigators are members of your GPs support staff who have been trained to help you get the right help from the right place. They will work with you to ensure that you are signposted to the right support at the right time.
They can direct you to the best member of the practice healthcare team to deal with medical issues and help connect you with the most appropriate service for any other support you might need such as employment and financial advice.
Care navigators will not offer any clinical advice, all medical concerns will be referred on to the practice healthcare team.
We have a number of different health care and allied health professionals who can assist you. These Include:
- Minor Illness Clinics
- Clinical Pharmacist – Medication Queries, Medication Reviews, Blood Pressure Reviews
- Practice Nursing Team – Chronic Disease Reviews, Treatment Room, Smears, Dressings
- First Contact Physiotherapist – Assessment of Muscular injuries including investigations and onward referrals (age 16 and over)
- Social Link Worker – Link workers connect people to community-based support, including activities and services that meet practical, social, and emotional needs that affect their health and wellbeing. This includes connecting people to statutory services for example housing, financial and welfare advice.
Our receptionist / navigation team can help you decide which is the right person for you to see.
Self care
If you have a cough, cold, headache or other minor ailment try treating yourself at home first. Find out more about treatments for common minor ailments.
Please remember that self-care for common conditions can help free up our GPs’ time, making it easier to get an appointment when you have a more serious condition.
Your pharmacist can help too
Pharmacists are highly trained health professionals and can give you confidential health advice for a range of common illnesses and complaints.
Don’t wait for a GP appointment for coughs, colds, aches and pains. Just give your local pharmacy a call or drop in – there’s no need to make an appointment.
Your pharmacists can also help you decide if you need to see a doctor or nurse.
Click here for more information about how pharmacies can help you.
NHS 111
111 is the free NHS non-emergency number.
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.
Call 111 if:
- you need medical help fast but it’s not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don’t know who to call or you don’t have a GP to call
- you need health information or reassurance about what to do next
Click here for more information about how NHS 111 can help you.
A&E
A&E is for life-threatening accidents and emergencies only. Before you go there, ask yourself, “Is it a real emergency?”
If not, please consider using other local health services before you visit A&E.
